- Nigerian lady named Obianuju recounts horrible experience at popular ice cream in Lekki, Lagos
- According to her, she was allegedly robbed by a staff and the company is trying to conceal it
- The young lady has reportedly taken the case to the police but is convinced the company is hiding an alleged theft that happened in their building
A Nigerian lady named Obianuju has taken to social media to recount details of her horrible experience at popular ice cream in Lekki, Lagos.
According to the young lady who narrated the ordeal on social media, she had in good spirit stepped out with her friends for ice cream and happened to choose the Lekki branch of the popular ice cream outlet. It so happened that on January 21 at about 12pm, they were the only customers in the building.
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As they moved to the counter to place their orders, Obianuju reported to have left her bag on her seat with the peace that they were the only ones there and nothing could have happened. To her dismay, on returning to her seat, her bag was missing and the only person they had seen step towards the area was a staff of the establishment.
When they confronted the workers and mentioned the incident, they were told different stories. This resulted in Obianuju and her friends suspecting something fishy was going on and decided to pursue it. They ended up reporting the case to the police and are still yet to get the video taped they demanded to see who took her bag.
Here's her version of the story below:
Obianuju allegedly robbed by Cold Stone Creamery, Lekki Source: Twitter
"On Sunday the 21st of January, I was at Coldstone creamery Admiralty way Lekki with my girlfriends between 12pm and 5pm. We were the only customers seated there when we went to get ice creams. Our bags were left on the chairs we occupied. When we got back, my bag was gone.
We alerted the staff to narrate the incident and told them we saw one of their staff heading towards our sitting area while we were getting ice cream. They found said staff but he denied taking any bag. Considering where the bag was kept, you’d have to be at our table to see it. First he said he came to clean our table but saw a bag and concluded the customers were still around.
Then he changed his story saying he never came near our table but went to clean other tables. How could he have gone to clean already clean, unoccupied tables? No other customers were using the sitting area. Afterwards he said he came to pack the cups on the table, but we didn’t have any cups on the table prior to getting our ice creams.
Then we asked to see their CCTV footage. The stories became weird at this point. First the lady in charge, Kera said the cameras cover only the cash point. Odd, I was staring at one that had a clear view of the stairs and our seats.
When we pointed that out she said they had no access to view footages and only the head office (at Saka, VI) could do that. She claimed to have called them and was told the IT unit weren't working on Sunday. I still don't understand how that works. Shortly after another female staff (didn't get her name) came to apologise for the theft and assured us the video footage was being watched beginning when we came into the establishment. We asked if we could view it too and was told it was ‘confidential’. Even banks allow customers with grievances view their CCTV footage. So we told her to start at 2pm instead of 12pm.
Again, Kera who claimed the videos could only be viewed from the HQ came back and we asked her if she found anything. She asked who’d given us that information and we pointed to her colleague, who came back to deny what she said about the viewing. The whole thing became suspicious like these people were hiding something."
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"I took the case to Maroko police station on Tuesday 23/01/18 and gave a statement. The manager of Admiralty branch was issued an invitation by the DPO. Someone named Chuks confirmed receipt of the IV, yet they never showed up. My lawyer wrote to their head office on Wednesday detailing the issue, actions taken and further steps we’ll take. Still, we received no feedback from them. I've been informed they were advised not to comment on the matter at the branch. Classic.
Everything so far feels like an elaborate cover up by a company with something to hide. All we asked for was a view of their cctv footage to see what really happened. All we’ve got so far are suspicious stories. It's so disheartening that they have handled this case like it's nothing. I have valuable items I consider priceless in that tote bag and Coldstone Creamery (Eat N’ Go ltd) is behaving like it’s a non-issue. What’s stopping me from suspecting this might be a regular occurrence where customers mysteriously lose items and the company hides behind a liability clause?"
We will keep you updated as the story develops.
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Source: Gossip.naija.ng