Easy ☑ ways to reset your GOtv decoder

For some reason, GOtv does not explain on their website how to reset GOtv after payment. Because of that, many people are left wondering what to do to make their GOtv Decorders work again. Fortunately, you have us, and we will tell you how to reset GOtv decoder after you have made a payment. So check it out!

Usually, you do not have to manually reset GOtv after payment. You just need to pay for your GOtv subscription with the decoder turned on, and everything should work fine. However, you might encounter errors E16 and E30 that will require you to restart your decoder.

E16 appears when your GOtv decoder has been disconnected. E30 means that your decoder has been turned off or without a signal for a long time.

You can deal with them in two ways: with the help of your phone or online. Let’s talk about each of them in detail.

How to reset GOtv with a phone

If you want to use your phone to reset your GOtv decoder, here is what you can do:

Send a text that says ‘Reset *your IUC number*’ to 4688. IUC stands for Identification User Code. It is the unique serial number of your decoder that can be found on a red sticker on the bottom panel of the decoder.
Alternatively, you can use USSD codes *423# or *288*1# on any cell phone network to get to Customer Care and speak with someone about your issue.

How to reset GOtv online

READ ALSO: GOtv: problems and solutions

Apart from using your phone, you can also reset your GOtv decoder online. Follow these steps to do it:

Go to eazy.gotvafrica.com and select Nigeria from the list of countries (if the website could not determine your location).
Next to the country selection, click Sign in and enter your login details. It should be either your last name or your phone number, as well as your IUC number.
From the options that appear, choose ‘Clear your error’ and select the error that you are currently experiencing.
Make sure that your decoder is turned on and then click ‘Reset device now’ to reset your decoder.

If you do not want to do all that, you can try this method:

Choose the Eazy Self Service menu at the top of the screen and find the option that says ‘Fix errors’. You can also use this link http://ift.tt/2BoxQGb.
While there, fill in your IUC number, select the type of error and enter the captcha code.
Make sure your decoder is on and then press Fix error.

One of these methods should help you resolve your issues with the GOtv decoder.

What to do if nothing worked

If none of the aforementioned methods worked, do not panic. You can always contact GOtv support, so that they can perform the GOtv reset remotely. In order to get in touch with someone from GOtv support, go to the company’s Twitter or Facebook (@GOtvNg), write an e-mail to GOtv.Nigeria@ng.multichoice.com, or call +234 803 904 4688. You will need to provide your account number/IUC to the support staff to have your GOtv decoder reset.

And that is how you reset GOtv decoder after payment. We hope that this has been helpful for you, and that your decoder is now in working order. Have a nice day!